SUPPORT

Frequently Asked Questions (FAQs)

1. What is Asomi Incubation?

Asomi Incubation is an application platform for the Asomi Incubation Programme, implemented by NEATEHUB (An AIC-AAU Incubator) and supported by the Assam State Rural Livelihoods Mission (ASRLM).

The app enables eligible enterprises and women entrepreneurs to register, create their profiles, provide details about their enterprises, upload required documents, and submit applications for the programme.

2. Who can use the Asomi Incubation app?

The app is intended for applicants who wish to apply for the Asomi Incubation Programme.

Eligibility for the programme is subject to the applicable programme guidelines. Registration or submission of an application does not automatically guarantee selection or admission to the programme.

3. How do I create an account?

To create an account:

1. Download and open the Asomi Incubation app.
2. Enter your mobile number.
3. Request an OTP.
4. Enter the OTP received on your registered mobile number.
5. Complete the registration process and create your applicant profile.

Please ensure that you use a valid and active mobile number to which you have access.

4. I did not receive the OTP. What should I do?

If you do not receive the OTP:

• Check that you entered the correct mobile number.
• Ensure that your phone has an active mobile network connection.
• Wait for a few minutes and request a new OTP.
• Check whether SMS services are working on your mobile number.
• Restart the app and try again.

If the issue continues, please contact our support team.

5. My OTP is not working. What should I do?

OTPs are valid only for a limited period. If your OTP has expired or is not accepted:

• Request a new OTP.
• Use only the most recently received OTP.
• Enter the OTP exactly as received.
• Do not share your OTP with anyone.

If you are still unable to log in, please contact support.

6. How do I complete my application?

After logging in:

1. Complete your applicant profile.
2. Enter the required personal information.
3. Provide details about your enterprise or business.
4. Complete all mandatory sections of the application form.
5. Upload the required documents.
6. Review the information carefully.
7. Submit your application.

Please ensure that all information is accurate and complete before final submission.

7. Can I save my application and complete it later?

Yes. Your progress is saved as a draft, and you can log in later to continue completing your application before the submission deadline.

8. I am unable to upload a document. What should I do?

Please check the following:

• Ensure that the document is in a supported file format.
• Check that the file size is within the permitted limit.
• Make sure you have a stable internet connection.
• Ensure that the app has the required permission to access files or photos on your device.
• Try uploading the document again.

If the problem continues, contact support and mention the type and size of the file you are trying to upload.

9. Can I edit my application after submission?

Once an application has been finally submitted, it cannot normally be edited. Please review all information carefully before submission. If you have submitted incorrect information, contact the support team as soon as possible.

10. How do I know if my application has been submitted successfully?

After successful submission, the app will display a confirmation message or update the application status.

You may also check your application dashboard to confirm that your application has been submitted. If your application status does not update after submission, do not submit multiple applications. Contact support for assistance.

11. How can I check my application status?

Log in to the Asomi Incubation app and check your application dashboard or status section.

Important updates may also be communicated through the app, notifications, SMS, email, or other contact details provided during registration.

12. Does submitting an application guarantee selection?

No. Registration or submission of an application does not guarantee selection for the Asomi Incubation Programme.

Applications may be evaluated based on eligibility, programme criteria, information submitted, verification, evaluation processes, available capacity, and the decision of the authorised selection or programme authorities.

13. I entered incorrect information in my application. What should I do?

If your application has not yet been submitted, return to the relevant section and correct the information.

If your application has already been submitted and editing is not available, contact the support team as soon as possible. Please provide your registered mobile number and explain what needs to be corrected.

The ability to make changes after submission may depend on the stage of the application and the applicable programme rules.

14. How do I update my profile?

Log in to the app and go to the Profile section.

You can update the information that the app allows you to edit. Certain verified or application-related information may not be editable after final submission.

15. The app is not loading or is crashing. What should I do?

Try the following:

• Check that you have a stable internet connection.
• Close and reopen the app.
• Restart your device.
• Update the app to the latest version available on Google Play.
• Ensure that your device has sufficient storage space.
• Clear the app cache, if appropriate.

If the issue continues, please report the problem to our support team.

16. Can I use the app without an internet connection?

No. Most features of the Asomi Incubation app, including OTP login, completing application forms, uploading documents, submitting applications, and checking status updates, require an active internet connection.

17. Is my information secure?

We use reasonable administrative, technical, and organisational safeguards to protect information submitted through the app.

Users should keep their devices secure and should never share OTPs with anyone. For complete information about how data is collected, used, stored, shared, and deleted, please read our Privacy Policy.

18. How do I delete my account?

You can request deletion of your Asomi Incubation account:

• Through the Delete Account option available within the app; or
• Through our online Account Deletion Request page.

We may verify your identity before processing the request. Certain records may be retained where required for legal, regulatory, audit, fraud-prevention, contractual, or legitimate programme-administration purposes.

Please note that deleting your account may affect any incomplete, active, or ongoing application associated with your account.

19. How do I report a bug or technical issue?

Please email our support team and include the following information:

• Your registered mobile number or email address;
• Your device brand and model;
• Your Android version, if known;
• Your Asomi Incubation app version;
• A clear description of the issue;
• The steps that caused the issue;
• The date and approximate time when the issue occurred; and
• Screenshots or screen recordings, if available.

Please do not send your OTP, password, or other sensitive authentication information.

20. How can I suggest a feature or improvement?

We welcome feedback that can help improve the Asomi Incubation app.

Please send your suggestion to our support email with the subject line: Feature Suggestion – Asomi Incubation. Please describe the feature or improvement you would like to suggest.

21. How can I contact support?

For assistance, please contact:

• Support Email: pranjal.sensua@aau.ac.in
• Phone: +91-6913648114
• Working Hours: Monday to Friday, 10:00 AM to 5:00 PM, excluding public holidays
• Response Time: We typically respond within 1–2 business days.

When contacting support, please provide your registered mobile number and a clear description of the issue. Never share your OTP with anyone.

Report a Bug

To report a technical issue:

1. Take a screenshot or screen recording of the issue, if possible.
2. Note the page or section where the issue occurred.
3. Note the approximate date and time of the issue.
4. Email the support team with your device details and a description of the problem.

Support Email: pranjal.sensua@aau.ac.in
Suggested Email Subject: Bug Report - Asomi Incubation
We typically respond within 1–2 business days.

Important Links

• Privacy Policy: https://asomiincubation.com/privacy
• Terms and Conditions: https://asomiincubation.com/terms
• Delete Account and Data: https://asomiincubation.com/account-deletion

Support Contact